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Some important questions for your trip with Netflights
I need to change my travel date, what should I do?
Should you wish to change your travel dates, please contact our customer service team by phone by selecting the change option, or alternatively, use our change form to provide details of the proposed change. Please note that for all urgent inquiries within 72 hours of travel, changes must be made through our contact center.
How much will it be to change my flights?
Fees for changing your flights vary depending on the rules of the ticket you purchased. To verify any potential costs, please contact our customer service team by phone by selecting the change option, or alternatively, use our change form to provide details of the proposed change. Please note that for all urgent inquiries within 72 hours of travel, changes must be made through our contact center.
I want to upgrade my flights to business class/first class, how do I do that?
Please contact our customer service team by phone by selecting the change option or alternatively use our change form to provide details of the proposed change. Please note that for all urgent inquiries within 72 hours of travel, changes must be made through our contact center.
I can't travel, can someone else take my place?
Unfortunately, complete name changes for airline tickets are not possible. The existing ticket would be subject to possible cancellation charges, and a new ticket would need to be purchased for the new passenger
Can I change a person on my booking?
Unfortunately, complete name changes for airline tickets are not possible. The existing ticket would be subject to possible cancellation charges, and a new ticket would need to be purchased for the new passenger.
For all other services, it may be possible to change a passenger for a fee. Please contact our customer service team by phone by selecting the change option or alternatively use our change form to provide details of the proposed change. Please note that for all urgent inquiries within 72 hours of travel, changes must be made through our contact center.
How can I change my hotel / room type / board?
Should you wish to change your hotel/room type or meal plan, please contact our customer service team by phone by selecting the change option or alternatively use our change form to provide details of the proposed change. Please note that for all urgent inquiries within 72 hours of travel, changes must be made through our contact center.
I want to add a passenger to my booking
If you wish to purchase an additional flight-only seat, please call our reservations team. If you would like to add a passenger to an existing booking involving accommodation, please contact our customer service team by phone by selecting the changes option.
I'm at the resort and need to change my return date
Please contact our customer service team by phone by selecting the change option or alternatively use our change form to provide details of the proposed change. Please note that for all urgent inquiries within 72 hours of travel, changes must be made through our contact center.
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