Refunds & Returns
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 04/11/2020.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate.
Before attempting to return an order you will need to contact our customer service team to request a returns authorisation number. Without this number it can be difficult to process your return meaning the process may take longer.
Your statutory rights
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
Right to Cancel
You have the right to cancel this contract within 14 days without giving reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). You may use the example model cancellation form below, but it is not obligatory.
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
Christmas extended returns policy from the 01/11/2020 to 31/12/2020. Customers have the right to return any pristine product bought in-between these dates, until the 31/01/2021
Effects of Cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the cost of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay and not later than:
(a)14 days after the day we receive back from you any goods supplied; or
(b)(if earlier) 14 days after the day you provide evidence that you have returned the goods; or
(c)if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You will have to bear the direct cost of returning the goods.
Model Cancellation Form
To: The Hut.com Limited, Meridian House, Gadbrook Park, Rudheath, Cheshire, CW9 7RA.
I hereby give notice that I cancel my contract of sale of the following goods:
Name of customer:
Address of customer:
Signature of customer (only if sent by paper):
What should I do if I receive an incorrect item?
We have high standards when it comes to packaging your order however mistakes, do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience.
We will review each case individually when considering the return of the product; in some cases we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible.
What should I do if my item is damaged?
Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item.
We ask that you do not refuse delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.
You can contact us through your account using the online message centre. Please attach any pictures you have of the damage to the message. A member of our team will review the details and offer the best resolution to resolve your query.
How do I report a fault with my product?
Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail.
In order to do this we ask that you contact us through your account using the online message centre. Please provide details of the fault and where possible attach pictures to your message.
If you are reporting a fault with a GHD product, please contact GHD directly by visiting the following link: www.ghdhair.com/customer-care/returns.
If you are reporting a fault with a L'Oreal Professionnel Steampod product, please contact L'Oreal Professionnel directly by visiting the following link:http://www.rowenta.co.uk/repairs
How do I arrange a return?
Please contact our Customer Service team to arrange your return.
We will need to know your order number, the item you want to return and the reason for return. Upon receipt of these details we will provide you with a unique returns authorisation number and all the necessary information to arrange the return.
Please package the item securely and ensure our returns form is included inside.
You will need to obtain a proof of postage receipt when you send your item to us. Proof of postage does not cost anything but without it we may not be able to process your refund or replacement in the rare event that your item is lost in transit.If you request a replacement and the product is no longer available, we will process a refund back to the original account used to purchase the item.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Will you refund my postage costs to return an item?
We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance:
-If we sent you the wrong item
-If the item is damaged or faulty
-Where you are returning a substitute item which you do not want to keep
We will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods.
We will not refund postage costs to return any item due to reported damage or fault where no error was found in the testing process. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
If you are not satisfied with the way in which we have handled the return or replacement of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives via your account or by post at Customer Service Department, Lookfantastic, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA.
Lookfantastic Coupon Codes
Online shopping has become increasingly popular in Australia, with many retailers offering a wide range of products at competitive prices. One way that shoppers can save even more money when shopping online is by using coupons and promo codes. For example, check out our iHerb Promo Codes or Budget Pet Products Promo Codes, they have daily new offers and coupon codes.
Coupons are discounts from Lookfantastic can be applied to a purchase in the form of a code, which can be entered at checkout. Promo codes are similar to coupons, but they are typically offered as part of a promotional campaign and may have a limited time period in which they can be used.
There are a variety of ways to find Lookfantastic coupons and promo codes for online stores in Australia. Some retailers will offer them directly on their website or through their email newsletter. Social media platforms, such as Facebook and Instagram, are also a great place to find coupons and promo codes, as many retailers use these platforms to promote their products and sales.
When using a coupon or promo code, it is important to read the fine print and make sure that the code is still valid and can be applied to the products you are purchasing. Some coupons may have exclusions or restrictions, such as a minimum purchase amount or a specific product category.
Using coupons and promo codes at Lookfantastic can help shoppers save money on their online purchases. By taking the time to find and use these discounts, shoppers can stretch their budgets further and get the most value out of their online shopping experience.
In conclusion, Coupons and Lookfantastic Promo codes are the best way to save money when shopping online in Australia. These discounts can be found on retailers' websites, social media platforms, and online coupon websites. It is important to read the fine print and make sure that the code is still valid and can be applied to the products you are purchasing. It is a great way to stretch your budget and get the most out of your online shopping experience. At the list on top of this page, you'll see all the offers, coupons, coupon codes and discounts currently available at Lookfantastic. Easy, right? This listing was last updated on 29 November 2023.
What is a Lookfantastic coupon code?
A coupon code from Lookfantastic is an alphanumeric code that you used to get the discount on your order. These Coupon Codes are also called coupon code, promotional code, discount code, promo code or coupon. Webshops from around the world use these types of codes to give discount to their customers on certain products or orders.
How can I use a Lookfantastic coupon code?
An action code or promotional code from Lookfantastic Can be used in two ways. The first way is by simply clicking on "SHOW CODE", copy the code and paste it into the shopping cart of the webshop. The other way is by clicking on 'VIEW OFFER', you will then be redirected directly to the webshop and the discount will be applied automatically.
How do you find a coupon code at Kuponation.com? First of all, look for the desired store in the search bar at the top of this page. Are you looking for a particular product or brand? Then you can type it in the search bar. You can also find your desired webshop in our "SHOPS A-Z" or "CATEGORY" overviews. If you've come to our webshop page, choose a coupon code or offer you'd like to use.
What are the promo codes and offers currently valid for Lookfantastic at November 2023?
Right now, there are 18 Coupons codes and 54 offers available for Lookfantastic:
20% off Olaplex + FREE full size Olaplex No.3 when you spend $100 on the brand
Glasshouse Fragrances Save 22% + extra 5% with code
Use this lookfantastic coupon code to save 30% on Christopher Robin
Use this exclusive lookfantastic code to score 25% Discount selected items
How often does Lookfantastic release new coupon codes?
Lately we've discovered a new discount code from Lookfantastic every 30 days. Over the last 90 days we've found 18 new coupons from Lookfantastic.
How much can I save by using a coupon at Lookfantastic?
The best discount we've found is a code for $138 OFF. Lookfantastic shoppers save an average of 9 times at checkout.
How do I get the latest deals from Lookfantastic?
Subscribe to Kuponation.com's email alerts for Lookfantastic and we will send you an email notification every time we discover a new discount code. If you can't find a working coupon code right now, subscribe and receive the latest deals as soon as we discover them.
Are there any active coupons at Lookfantastic at this time?
Yes! Right now on Kuponation.com, you can find 18 coupons for Lookfantastic that are verified and working. Lookfantastic coupons and vouchers found on Kuponation.com have been used 9 times equalling lots of savings!
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